Support
Questions, ideas or something not working? We are happy to help.
Contact
Write to awooche@gmail.com. Please tell us your device (for example iPhone 15 or iPad Air) and the game you were playing. We usually answer within a few days.
Frequently asked questions
How do I open the settings?
On the home screen tap the lock in the top right corner, then tap the number that is written out in words. This is the parental gate: it keeps children out of the settings and purchases.
How does the free trial work?
In the first setup, or later in the settings, tap “Start free trial”. Apple shows a purchase sheet with the price “Free” – nothing is charged. All games are then open for 4 days. The trial is linked to your Apple Account, so reinstalling the app does not start it again.
How do I unlock all games?
Open the settings and tap “Unlock all games”. It is a one-time purchase handled by Apple, not a subscription.
I bought the unlock but the games are locked.
Open the settings and tap “Restore purchase”. Make sure you are signed in with the same Apple Account that made the purchase. Family members get the unlock through Family Sharing.
Can I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
How do I change the language?
Tappi Town follows the language of the device. To choose another one, open the settings and pick a language. Games, spoken instructions and letter games switch with it.
How do I turn off the sounds, the voice or the vibration?
Open the settings: sound, spoken instructions and vibration each have their own switch.
How does my child leave a game?
Press and hold the house button in the bottom left corner for about a second. It has to be held, so it is not tapped by accident in the middle of a game.
Does Tappi Town need the internet?
No. Only the free trial, the purchase and restoring it talk to Apple. Everything else works offline.